Last updated: October 2026

These Terms & Conditions govern your use of the Clean A Drain Ltd website. By accessing or using this website, you agree to these terms.
If you do not agree with these terms, please do not use this website.

1. About Us
This website is operated by:
Clean A Drain Ltd
Company Number: 13120308
Registered Office: 42 Havannah Crescent, Dinnington, Newcastle Upon Tyne, NE13 7JL
Email:  paul.cleanadrain@outlook.com
Telephone: 07843737274

Clean A Drain Ltd provides domestic and commercial drainage and associated services throughout Newcastle upon Tyne, North Tyneside and the wider North East.

2. Information on This Website
We aim to ensure that information published on our website is accurate, clear and up to date.
However, website content is provided for general information only and should not be regarded as professional advice relating to a specific drainage system or property.
Drainage problems can have numerous causes, and the full extent of a defect may not be apparent until appropriate investigation or works have been carried out.
We reserve the right to change, update or remove website content, services and prices without prior notice.

3. Quotations & Prices
Any prices displayed on our website are for general guidance unless expressly stated otherwise.
A price displayed on the website does not necessarily constitute a formal quotation or offer to carry out work.
The final cost of work may depend on factors including the nature of the problem, accessibility, site conditions, equipment required, materials, labour and any additional defects identified during investigation.
Where applicable, customers will be provided with a quotation or advised of relevant charges before work proceeds.
Formal quotations may be subject to separate terms and conditions.

4. Drainage Information & Investigations
Information provided by telephone, email, photographs or website enquiries is based on the information available to us at that time.
Certain drainage defects cannot be accurately diagnosed without attending the property, gaining access to the drainage system or carrying out further investigation such as CCTV inspection, high-pressure water jetting, tracing or excavation.
Any initial opinion provided before investigation should therefore not be treated as a definitive diagnosis.

5. Booking Our Services
Submitting an enquiry through our website does not automatically constitute a confirmed booking.
A booking is only confirmed when Clean A Drain Ltd has accepted the appointment or otherwise confirmed that work will be undertaken.
Availability shown or discussed may be subject to change until an appointment has been confirmed.
Our full Customer Terms & Conditions of Service may apply to work undertaken by Clean A Drain Ltd.

6. Guarantees & Warranties
Any guarantee or warranty applicable to work carried out by Clean A Drain Ltd will be subject to the terms applicable to that particular service or remedial work.
Nothing on this website should be interpreted as providing an unlimited or unconditional guarantee.
Details of any applicable guarantee or warranty will be provided where relevant.

7. Website Enquiries
When contacting us through the website, you are responsible for ensuring that the information you provide is accurate.
Please provide sufficient information for us to understand your enquiry, including relevant contact and property details where appropriate.
Information submitted through our website will be handled in accordance with our Privacy Policy.

8. Intellectual Property
Unless otherwise stated, the content of this website, including text, branding, logos, photographs, graphics, documents and other original material, belongs to Clean A Drain Ltd or is used with appropriate permission.
You may view and print website content for your own personal, non-commercial use.
You must not reproduce, copy, distribute, commercially exploit or republish our website content without prior permission where that content is protected by intellectual property rights.

9. Photographs & Drainage Images
Images appearing on our website may include examples of drainage systems, defects, equipment and completed works.
Unless specifically stated otherwise, photographs are provided for illustrative purposes and should not be taken as representing the exact condition or solution applicable to another property.

10. Third-Party Websites & Services
Our website may contain links to third-party websites or services, including Google, Google Reviews, social media platforms, accreditation organisations and other external providers.
These links are provided for convenience and information.
Clean A Drain Ltd does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
Use of third-party websites is subject to their own terms and policies.

11. Website Availability
We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to maintenance, technical issues or circumstances outside our reasonable control.

12. Limitation of Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law, Clean A Drain Ltd will not be responsible for losses arising solely from reliance on general information published on this website where a site-specific professional assessment would reasonably be required.
If you are a consumer, nothing in these terms affects your statutory rights.

13. Privacy & Cookies
Our use of personal information is explained in our Privacy Policy.
Our website may also use cookies and similar technologies. Further information can be found in our Cookie Policy and through the cookie settings available on the website.

14. Accessibility
We aim to make our website accessible to as many users as reasonably possible.
Further information is available in our Accessibility Statement.

15. Changes to These Terms
We may update these Website Terms & Conditions periodically.
The latest version will be published on this page together with the date it was last updated.

16. Governing Law
These terms are governed by the laws of England and Wales.
If you are a consumer, you will retain any rights regarding where legal proceedings may be brought that are provided to you by applicable consumer law.

17. Contact Us
If you have any questions regarding this website or these terms, please contact:
Clean A Drain Ltd
Telephone:  07843737274
Email: paul.cleanadrain@outlook.com
Registered Office:  42 Havannah Crescent, Dinninton, Newcastle Upon Tyne, NE13 7JL